Jackson Alerts

Your Safety Is Our Priority

Jackson Alerts is Jackson County’s official emergency notification system, designed to keep residents informed and safe during critical events. Powered by Everbridge, it delivers real-time alerts about wildfires, severe weather, evacuations, road closures, and other urgent situations. Residents can sign up to receive notifications via text, email, or phone, and are encouraged to “Know Your Zone” to streamline evacuation procedures. The system also integrates with the Genasys Protect app for location-based alerts, ensuring timely updates wherever you are.

Sign Up NOW!

Need to update your Everbridge Account information?

01. What is Jackson Alerts?

Jackson Alerts is a service through Everbridge that can send emergency notifications. You can sign up to receive notifications via phone call, text message, and e-mail. Additionally, you can customize your account to receive notifications about events that may affect your home, workplace, family's schools, and more, as long as it is located in Jackson County.

02. Why did Jackson County transition from Citizen Alert and create a new system?

Jackson County is continually working to improve and streamline its notification tools and processes for faster, more efficient messaging to residents. Jackson Alerts offers more capability with its updated interface, allowing for faster and more efficient alert generation.

03. I signed up for Citizen Alert and live and/or work in Jackson County, what happened to my account information?

In coordination with Everbridge, Jackson County resident accounts and data have been migrated into the new Jackson Alerts system based on the zip codes, city limits, and County boundaries. You should receive an email with a unique link that will allow you to set up a new username and password so that you can review and verify that your information is up to date.

04. If I did not previously register for Citizen Alert, what do I need to do to sign up for Jackson Alerts?

Visit JacksonAlerts.org to sign up, or complete and submit the Jackson Alert Sign Up Form. If assistance is needed, please contact the Emergency Management Office at 541-774-6790.

05. Can I receive alerts for multiple addresses?

Yes! You can register up to five addresses to receive notifications that may affect your home, workplace, or child’s school, ensuring that you stay informed about events impacting those locations.

06. How will I receive Jackson Alerts?

You can opt to receive notifications via phone call, text message, and e-mail. Be sure to add (541) 774-6790 and 88911 (text messages) to your contacts so that you will recognize when a notification has been issued.

01. What does “Know Your Zone” mean?

Jackson County public safety agencies have developed evacuation zones based on your city or community. Pre-established evacuation zones help fire, law enforcement, and emergency service agencies prepare for, streamline, and reduce confusion around the evacuation process so that roads are clear for those who need to evacuate quickly. By evacuating the most at-risk zones first, emergency personnel are able to manage the traffic flow and more easily prevent the traffic jams that occur when an entire town or city tries to evacuate all at the same time. It also provides a common reference system for all first responders and the community.

02. Why is it important that I know my zone number?

Emergency notifications will include the impacted zone number(s) within the message. If you know your zone number, you can act fast.

Example of an evacuation message:

Jackson County Sheriff's Office has issued a Level 3 GO NOW! Evacuation Notice for JAC-146 in the Rustler Peak area.

03. How do I find my zone?

Visit protect.genasys.com and enter your address to locate your zone number on the map. Genasys Protect is separate from the Jackson Alert system through Everbridge that can send emergency notifications.

Know Your Zone Printout - English
Know Your Zone Printout - Spanish

04. What is the Genasys Protect App?

The Genasys Protect App is an additional tool that allows you to monitor multiple zones by registering different addresses. The app will also notify you if you are in a zone that has an alert issued for it, based on your cell phone’s location settings. Registering for Jackson Alerts is highly important and recommended, even if you register for Genasys Protect.